Cancellation Policy
Appointments and private bookings
Inclusive of 1:1 Private Yoga, Zen Thai Shiatsu and private events.
Sollus Wellbeing has a cancellation policy to ensure that other clients don't miss out on appointments. A lot of time goes into preparing for your consolation and private tailored sessions, so please give us notice if you can’t make it.
- 48 hours notice (2 business days) is required to cancel or reschedule any appointments.
Your booking is non-refundable if your appointment is rescheduled or cancelled with less than 48 hours (2 business days) notice.
Refunds may be honoured upon request, minus the software accounting fee of 2.20%.
We hope you understand and respect this policy, any questions or concerns please email cometogether@solluswellbeing.co
Public Event and Workshop bookings
In the rare event that we must cancel or reschedule the event / course / workshop, the following policies will apply:
Event rescheduling:
If the event needs to be rescheduled due to any unforeseen circumstances or events beyond our control, we will inform all registered attendees as soon as possible. The rescheduled date will be communicated to you, and your registration will automatically be transferred to the new date.
Inability to attend the rescheduled date:
If you are unable to attend the rescheduled course date, you may request a full refund by contacting cometogether@solluswellbeing.co
Cancellation:
If you need to cancel, we understand that unforeseen circumstances may arise. In such cases, we won't be able to provide a monetary refund. However, you will have the option to reschedule your attendance for a future event (subject to availability and eligibility).
Sauna Contraindications and Liability Waiver
By booking into a sauna session you automatically agree to the following Terms & Conditions voluntarily. Your ticket, acting as your signature, is the complete and unconditional release of liability to the greatest extent acknowledgeable by law.
Before attending a sauna, please consider your health and others. Please do not attend the sauna if you are pregnant, feeling unwell or experiencing flu-like symptoms or any communicable disease.
Hydration
The use of saunas may have many health benefits; however it is important that you fully understand how to use the sauna and gradually introduce your body to the sauna therapy to produce the best results.
General and Medical Information
Check with a doctor before using our facility if pregnant, diabetic, have heart diseases/health issues/ concerns or under medical care. This includes history of dizziness or fainting. This also includes any metal pins, rods, artificial joints or any surgical implants including silicon. By signing our waver you understand the risks and have consulted with a medical professional. You understand and take full responsibility for your own health and wellbeing. All guests must know their own limitations and assumes all risks associated with any activities in which they may engage in at Sollus Wellbeing.
Listen to your body
Prolonged exposure to the sauna may cause your body to overheat. Limit yourself to a maximum of fifteen (15) minute intervals. Overexposure to high temperatures can be dangerous to your health. Exit immediately if nauseous, uncomfortable, dizzy or sleepy. Take care when transitioning to the cool water, we recommend refraining from putting your head under cold water.
Be watchful
Use at your own risk. Be aware that direct contact with the heater, rocks and steam may cause serious injury. Surfaces may be slippery and dangerous due to moisture, use care when entering or exiting the sauna.
What to wear
Nudity is not permitted. We recommend a bathing suit. Any metal in the sauna will retain heat, therefore is not suggested to bring jewellery into the sauna sessions. Please do not wear makeup, deodorant, perfumes, oils or chemicals.
Cancellations
Cancellations less than 48 hours prior to your booking forfeit your fee.
Personal Agreement
By booking a sauna session you freely accept and fully assume all risks, damages and hazards and possibility of personal injury, death, property damage and loss as stipulated in this waiver of liability form. You fully understand its terms and conditions, and understand that you are waiving and giving up your right to sue Sollus Wellbeing, its contractors and employees. You hereby waive and release Sollus Wellbeing from any and all liability, past, present and future relating to sauna sessions.
Site terms and conditions
Notice to users: This Website and the concept behind it is unique to Alex Farner and Sollus Wellbeing. We take pride in our work and believe in protecting our individuality.
By using the Sollus Wellbeing website located at https://www.solluswellbeing.co (Website), you agree to comply with these terms (Terms of Use).
Sollus Wellbeing (ABN 15 886 768 782, 1/84 Riawena Road, Montagu Bay, TAS 7018) (we, our, us or Sollus Wellbeing) may change these Terms of Use at our discretion and without notice. By continuing to use this Website you accept, and agree to abide by, those amended Terms of Use.
Material
The purpose of this Website is to provide you with the opportunity to view our work and services and the work and services of those we collaborate with (Suppliers).
Reliance
The Website has been created to provide general information to users. Whilst we will make every effort to provide you with up-to-date information, we do not guarantee the accuracy, completeness, reliability or timeliness of the Website or any reports or services provided through it, and we are not obliged to update the Website or correct any inaccuracies, which may become known to us.
Prohibited Acts
You must not access or use the Website (i) in a way that violates these terms; (ii) for unlawful activities or purposes; (iii) in a way that is fraudulent, inaccurate, false, misleading or deceptive; (iv) in a way that violates any applicable law (including, without limitation, applicable privacy laws); or (v) in a way that infringes the rights (including the Intellectual Property Rights, as defined below) of any other person.
Intellectual property rights
Unless otherwise indicated, we own the copyright and other intellectual property rights contained in the Website, in the structure of the Website as well as its look and feel. All components of the Website including text, graphics, photographs, font, logos, videos, domain names, service marks, trade marks, information, designs (including all intellectual property displayed within photographs) and data (Content) have been specifically created by and/or for Sollus Wellbeing and as such are the property of Sollus Wellbeing. We believe in protecting our intellectual property rights contained in the Website, the materials displayed throughout and reserve our rights to take necessary action against the misuse of the Content on the Website.
While you may browse or print the Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of this Website or the Content for any other purpose. All trade marks appearing on this Website belong to their respective owners. All reports and other services provided by Suppliers through this Website belong to the respective Supplier.
Ownership of information
As between you and us, all rights, title and interest (including Intellectual Property Rights) in the Website are owned by us (and, as applicable, our third party Suppliers).
Third party links
This Website may contain links to other sites over which we have no control. Those links are provided for your convenience only, and we are not responsible for their use, effect or content. We make no representations or warranties as to, and accept no responsibility for, the accuracy of information on those sites, nor do we endorse any information, opinions, goods or services referred to on them.
Liability
Your use of, and reliance on, this Website (including all Content) is entirely at your own risk, and we exclude our liability to you (including because of our negligence) for all types of loss resulting from your use of or reliance on this Website (including all Content), however incurred, including (without limitation) for any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure or computer viruses, or any indirect or consequential loss, resulting from your use of this Website or the Content.
Indemnity
You indemnify us against any loss or damage we suffer (including any claim made by a third party) arising from or in connection with your breach of these terms or the terms and policies it incorporates by reference, or your violation of any law or the rights of any third party.
Privacy Policy
Your use of the Website is governed by our Privacy Policy, which is located on our website.
Governing law
These Terms of Use are to be governed by and construed in accordance with the laws of the State of Victoria, Australia. If any term of these Terms of Use conflicts with the provision of any legislation of the Commonwealth of Australia or any State, that legislation will prevail. This Website may be accessed from outside Australia. We make no representation that the Content available through this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you arelocated.
Risk
By participating in yoga and bodywork practice, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in yoga and pilates practice is done at your own risk.